Privacy Policy

01 Introduction

Prestige Cleaning ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our cleaning services on the Sunshine Coast.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

02 Information We Collect

Information you provide directly

We collect information you voluntarily provide when you request a quote, book a service, contact us, or leave a review. This may include:

• Full name, email address, and phone number
• Property address and access instructions
• Service preferences and booking details
• Payment information (processed securely via third-party providers)

Information collected automatically

When you visit our website we may automatically collect your IP address, browser type, pages visited, and time on site via standard web technologies including cookies and log files.

03 How We Use Your Information

We use the information we collect to:

• Provide, schedule, and confirm our cleaning services
• Send booking confirmations, reminders, and receipts
• Respond to your enquiries and customer service requests
• Send promotional communications (with your consent)
• Improve our website and service offerings
• Comply with our legal obligations and prevent fraud

04 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

• Service providers — payment processors, scheduling tools, and email platforms, bound by confidentiality obligations
• Our cleaning staff — only the address and access details needed to complete your service
• Legal authorities — where required by law or to protect our rights

05 Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how you use our site. You can control cookie settings through your browser at any time. Disabling cookies may affect some functionality of our website.

06 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once your information is no longer needed, we will securely delete or de-identify it. You may request deletion of your data at any time by contacting us, and we will action your request promptly subject to any overriding legal obligations.

07 Your Rights

Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

08 Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction — including HTTPS connections, access controls, and regular security reviews. No method of electronic transmission is 100% secure, but we strive to use commercially acceptable means of protection.

09 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

10 Contact Us

For questions about these Terms and Conditions: