Terms of Service
01 Acceptance of Terms
By booking a service with Prestige Cleaning ("we", "us", "our"), accessing our website, or engaging with our team, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
These terms apply to all clients, visitors, and users of our services and website.
02 Our Services
Prestige Cleaning provides professional residential and commercial cleaning services across the Sunshine Coast, Queensland. Our services include:
- Standard and regular home cleaning
- Deep cleaning and spring cleaning
- Bond / end-of-lease cleaning
- Commercial and office cleaning
- NDIS support cleaning services
- Retirement and aged care cleaning
We reserve the right to modify or discontinue any service at any time with reasonable notice.
03 Bookings & Cancellations
Bookings
A booking is confirmed when you receive written confirmation from us. You are responsible for ensuring all information provided at time of booking is accurate and complete.
Cancellations & rescheduling
We require at least 24 hours notice to cancel or reschedule without charge. Cancellations with less than 24 hours notice may incur a fee of up to 50% of the booked service value. Same-day cancellations or no-shows may be charged the full booking amount.
Our right to cancel
We reserve the right to cancel or reschedule in circumstances beyond our control, including staff illness, extreme weather, or unsafe property conditions. We will provide as much notice as possible and offer an alternative time.
04 Pricing & Payment
All prices are in Australian Dollars (AUD) inclusive of GST. Prices quoted online are estimates based on information provided and may vary if the actual scope differs materially from what was described at booking.
Residential: Unless agreed upon otherwise in writing, payment is due on the day of service. We accept cash, card, and PayID. Overdue invoices may be subject to late payment fees.
Commercial: You will receive an invoice to the email address you provided, within 7 days of the first week of the calendar month, for any services received in the previous month. Payment is due by the last day of that calendar month at 11:59pm.
05 Access to Your Property
You are responsible for ensuring our cleaners have safe and lawful access to your property at the agreed time. If our cleaners cannot access the property at the scheduled time through no fault of their own, the full booking fee may be charged.
You warrant that you have the authority to grant access and that cleaning is permitted under any applicable tenancy agreement.
06 Satisfaction Guarantee
If you are not satisfied with any aspect of our service, please contact us within 24 hours of the completed clean. We will return to re-clean the affected areas at no additional charge. This guarantee does not apply where dissatisfaction arises from factors outside our control.
07 Liability
Damage to property
All Prestige Cleaning staff are insured. If damage occurs as a direct result of our negligence, please notify us in writing within 24 hours. We will investigate and respond within 5 business days. We are not liable for pre-existing damage, wear and tear, or damage to fragile or undisclosed items.
Limitation of liability
To the fullest extent permitted by law, our total liability is limited to the amount paid for the relevant service. We are not liable for any indirect, incidental, or consequential losses.
08 Our Staff
All Prestige Cleaning staff are engaged exclusively through us. We ask that you do not solicit or attempt to directly engage any member of our team during or after their time with us. Circumventing our business to directly hire a Prestige cleaner may result in a referral fee and/or termination of your client relationship.
09 Your Obligations
As a client, you agree to:
- Provide accurate information when booking and communicating with us
- Ensure the property is safe for our cleaners to enter and work in
- Secure or remove valuables, fragile items, or pets prior to our arrival
- Treat our staff with respect and not engage in harassment or intimidation
- Pay for services rendered in accordance with these terms
We reserve the right to refuse or terminate any service where these obligations are not met, without refund.
10 Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland. Nothing in these terms limits any rights you may have under the Australian Consumer Law.
For unresolved disputes, you may contact the Queensland Civil and Administrative Tribunal (QCAT).
11 Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services following any changes constitutes acceptance of the updated terms.